What is a workparty? What are the standard workparties in Pega?

Workparty represents a person, organization or business, who are involved in the case. A workparty receives notifications/correspondence like email.

Standard Workparties:

  1. Data-Party-Com
    • Used for Commercial companies/Organizations, that have a .com domain
  2. Data-Party-Gov
    • Used for Government agencies
  3. Data-Party-Operator
    • Used in workparty configuration who is an operator(Contains Data-Admin-Operator-ID instance)
  4. Data-Party-Org
    • Used in workparty configuration for nonprofit organizations
  5. Data-Party-Person
    • Used in workparty configuration who is not having PRPC Operator ID(Doesn’t contain an instance of Data-Admin-Operator-ID)

2 thoughts on “What is a workparty? What are the standard workparties in Pega?

    1. All are called as workparties whoever involved in the case, like who created a case and who is interested to know just the status of the case.

      For example:
      You raised a police complaint, and a case is created, let us say C-101010.
      Now, in this work object(case C-101010), as of now, only two persons are involved viz.,

      Customer (Customer is a person) and Customer service representative (employee of the organization)

      Both of them are workparties, because they both are involved in the case. Now, if required you can add others also to this work object as work parties who wants to know the status or proceedings of the work object or case.

      In our example, you can add the Customer’s spouse and Customer’s lawyer. Both, Spouse and lawyer would like to know the status of the case, so, they are also included as work parties.

      We can give roles to the work parties viz., Originator(Who created a case), Interested (Who is interested in knowing the proceedings of the case), Customer (For whom the case is created) etc…

      Hope this helps.

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